Outdoor Living by Backyard Masters

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FAQ’s

1. What types of pools do you offer?

We offer a variety of pools including above-ground pools, semi-inground pools, and custom inground pool packages. Our team can help you choose the right option based on your yard size, budget, and lifestyle needs.


2. Do you provide installation services?

Yes! We provide professional installation services for pools, hot tubs, and outdoor structures. Our experienced team ensures a smooth and timely setup, from site preparation to the final installation.


3. Can I finance my pool or hot tub purchase?

Absolutely. We offer flexible financing options to make it easier to bring your backyard vision to life. Contact us or visit our Financing page to learn more about terms and eligibility.


4. What is included in a hot tub purchase?

Each hot tub purchase typically includes the spa unit, cover, initial water treatment kit, and delivery. Installation services are also available and can be discussed during the purchase process.


5. Do you offer maintenance or repair services?

Yes, we offer routine maintenance and repair services for pools, spas, and equipment. Whether it’s cleaning, water testing, or part replacement, our technicians are here to help keep your system running smoothly.


6. How do I know what size pool or hot tub I need?

Our team can help assess your space and usage needs to recommend the ideal size and model. You can also visit our showroom or contact us for a free consultation.


7. Do you have outdoor furniture and accessories?

Yes! We carry a wide range of outdoor furniture, pergolas, gazebos, fire pits, and accessories to complete your backyard setup. Our collections combine style, comfort, and durability.


8. What is your return or cancellation policy?

We strive for complete customer satisfaction. Please refer to our Return Policy page or contact our team for detailed information regarding returns, exchanges, or order cancellations.


9. Can I visit your showroom in person?

Yes, we welcome you to visit our showroom to explore our full line of pools, spas, and outdoor living products. Our friendly staff is available to guide you and answer any questions you may have.


10. How do I contact customer support?

You can reach us via our contact form, by phone, or by visiting us in-store during business hours. Our customer support team is always ready to assist you with any questions or concerns.

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BC Outdoor Furniture by Backyard Masters 912 Broadhollow Road, Farmingdale, NY 11735 Tel: (631) 250-5385
Mon - Sat 10am - 7pm Sun: 11am - 5pm
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